If an athlete needs to cancel a scheduled session, they must provide the coach with at least 24 hours advance notice. If the coach doesn’t receive that 24 hour advance cancellation notice, the coach may, at his or her discretion, mark that session complete and receive payment in full.
- My client needs a refund for unused sessions. How is the refund processed?
- What is CoachUp's policy for client cancellations?
- I would like a refund or account credit for my unused training sessions
- I haven't received a response from a coach I've messaged, what now?
- My booking request was not accepted, why am I seeing a charge?