How does CoachUp ensure the quality of its coaches?

The quality of CoachUp Coaches is our top concern. Our coaches have extensive experience competing and coaching at a high level in their sport. Beyond our coaches' elite athletic and coaching qualifications, CoachUp also requires every coach on our platform to pass a background check process, ensuring that CoachUp is a safe and secure marketplace.

All CoachUp coaches must pass an Identification Check, National Criminal Check, and Sex Offender Check performed by Onfido.

Identification Check

An Identification Check consists of a visual image scan on identity documentations such as driving licenses and passports to ensure that they are valid and not reported as stolen or lost. 

National Criminal Check

A National Criminal Check draws from over 500 million records from thousands of jurisdictions extracted from state and county courthouses. This check is a basic check and only includes the state and counties that report to the national database. It is not a complete database.

Sex Offender Check

A Sex Offender Check identifies applicants who are listed on a nationwide or state Sex Offender registry. These registries assemble information about persons convicted of sexual offenses for law enforcement and public notification purposes.

All coaches are required to renew the Identification Check, National Criminal Check and Sex Offender Check on an annual basis to maintain their CoachUp accounts.

All clients also have the ability to purchase an up to date Comprehensive Background Check (Unlimited County Criminal Check). This is a detailed local-level search reporting any criminal convictions recorded within the last 7 years - for all registered addresses over the previous 7 years. This background check can be purchased for $24.99 at checkout.

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