Metrics

Review Rating Average - This metric averages the star ratings you've received from your athletes. Example: If you have received three 5-star reviews and one 4-star reviews then you would have a 4.75 Review Rating Average. 

Review Rating Average	Points Earned
Greater than or equal to 4.5	4
Greater than or equal to 4	3
Greater than or equal to 3	2
Less than 3	1

 

Responsiveness Score - This metric looks at how quickly you respond to new athletes who send you a direct message. It is equal to your Fast Response Rate (the % of time you responded to new athletes within 48 hours over the past 3 months) minus your Average Response Time (the average amount of time it has taken you - in hours - to respond to new athletes over the past 3 months). Example: If you have a Fast Response Rate of 100% and an Average Response Time of 8 hours then your Responsiveness Score is 92. 

Responsiveness Score	Points Earned
Greater than or equal to 90	4
Greater than or equal to 80	3
Greater than or equal to 70	2
Less than 70	1

 

Lifetime Conversion Rate - This metric looks how many clients have paid to work with you versus the number of clients that have reached out to you through CoachUp. Example: if 10 athletes have sent a message to you since you've been on CoachUp and 5 have booked at least one package with you then you would have a 50% All-Time Conversion Rate.

Lifetime Conversion Rate	Points Earned
Greater than or equal to 33%	4
Greater than or equal to 25%	3
Greater than 0%	2
0%	1

 

Client Loyalty Rate - This metric looks at the clients that you have worked with in the past year's time to see how many have completed at least 4 sessions with you. Example: if you have worked with 20 athletes in the last year and, of those 20 athletes, 12 have completed at least 4 sessions with you since you began working together then you would have a 60% Client Loyalty Rate.

Client Loyalty Rate	Points Earned
Greater than or equal to 33%	4
Greater than or equal to 25%	3
Greater than 0%	2
0%	1

 

Recent Session Count - This is the number of sessions that you have completed within the past 60 days. 

Recent Session Count	Points Earned
10 or more	4
5-9	3
1-4	2
0	1