With CoachUp, you're covered.
Good Fit Guarantee
We are so confident in the quality of our coaches that we stand behind them with our Good Fit Guarantee, a 100% money-back guarantee on every one-on-one or small group session booked on CoachUp.
If you are unhappy with your first session with a coach, contact CoachUp within 48 hours of the session taking place and we will transfer you to a new coach or issue a full refund. If you contact us outside the 48-hour window, we can issue a gift certificate for the total value of your remaining sessions that you can use toward another coach.
We doubt you'll have to take advantage of our Good Fit Guarantee because athletes and parents love our coaches! Their reviews say it all: 99% of the time our coaches receive a positive rating.
If you need to stop or pause training for any reason, sessions are eligible for a transfer or refund within 90 days of the date of purchase. After 90 days, all remaining sessions are only available for CoachUp credit. Unused credit expires one year from the date of purchase.
*Only purchases made directly on CoachUp.com qualify for the Good Fit Guarantee and Refund Policy.