My booking request was not accepted, why am I seeing a charge?

When a booking request is submitted (upon completing the checkout process), we place an authorization hold on your credit card. This hold typically appears as a pending charge or temporary authorization on your statement. Your coach will have 24 hours to accept the booking request, at which time we will finalize the transaction.

If your coach declines the request or 24 hours elapses, we will release the authorization hold and our team will follow up to recommend another great coach who is ready to help you reach Another Level™.

The amount of time it takes for a bank or credit card company to remove the hold varies based on individual bank policies. Hold requests are usually resolved within 2 - 4 business days.

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