What is CoachUp's Good-Fit Guarantee?

We believe that personalized coaching is the secret to reaching the next level in sports + life.

CoachUp is the safest and most secure method of finding and training with a personal coach. We thoroughly vet each of our coaches to ensure that they are highly qualified. Whether you are an athlete or the parent of an athlete, you can rest assured that you are in good hands training with a CoachUp Coach.

We are so confident in the quality of our coaches that we stand behind them with our Good Fit Guarantee, a 100% money-back guarantee on every one-on-one or small group session booked on CoachUp (in-person and online).

Due to high operational costs for Events, CoachUp is unable to offer a money-back guarantee for Events (including camps, clinics and classes). When registering for an Event, credit card payment will be processed immediately and therefore is non-refundable.

Should extenuating circumstances arise (the event was canceled, you booked the wrong event, etc.) please contact us directly and we'll make things right.

We doubt you'll have to take advantage of our Good Fit Guarantee because athletes and parents love our coaches! Their reviews say it all: 99% of the time our coaches receive a positive rating.

Once you experience training with a CoachUp Coach, we're sure you'll notice the immediate benefits personalized coaching can provide. However, if you are less than satisfied after your first session, just let us know and we will refund your payment in full.

If you are new to CoachUp or new to personalized coaching, we recommend that you review How It Works. We understand that it’s not always easy to try something new, so if you have any questions, please contact our Customer Support team. We are here to help!

*If you are unsatisfied with your coach for any reason, just let us know within 48 hours of completing your first session to receive a full refund. If you contact us outside the 48-hour window, we can issue a gift certificate for the total value of your remaining sessions that you can use toward another coach.

We fully understand that there are unique circumstances, so feel free to contact us. Bottom line — we will make it right for you.

Please note that transactions completed outside of the CoachUp system are NOT covered by this guarantee. You should book sessions through CoachUp for this reason.

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