The Ongoing Training option makes sure you always have a session "on deck," allowing you to be ready to train at any time. Here's how it works:
- When your coach marks your last available session as complete, another session will automatically be added to your account at the same per-session rate.
- When this session is booked, we'll send an email letting you know that one additional session has been booked at your current rate (using the card you have on file).
- You can enroll, cancel, or adjust your Ongoing Training settings from your CoachUp account at any time.
Why should I take advantage of the Ongoing Training option?
You’re busy. We get it. Spend less time trading scheduling messages with your coach and more time actually training.
First dibs. With a session always in your account, you can be confident you’ll get priority access to your coach.
Getting to the next level takes more than an hour. CoachUp Ambassador Stephen Curry did not become a 2x NBA MVP and World Champion in one hour of training - it took thousands of hours of consistent, dedicated training. And he’s still at it today.
We’ve got you covered. If at any time you decide your coach is not a great fit for you, our dedicated Customer Experience Team will connect you with another coach.
How can I manage Ongoing Training settings?
You can enable or disable the Ongoing Training option at any time right from your CoachUp account by clicking "Manage Ongoing Training Program Preferences" in the "Helpful Links" section. Please note that in order to take advantage of the Ongoing Training option, you must first book a package with a coach, after which you will then have the option to enroll.
If I am already using CoachUp's Ongoing Training option and I complete a 5-session package, will I be automatically rebooked for another 5 sessions? Or just 1 session at the 5-session package rate?
Regardless of how many sessions you initially booked, the Ongoing Training option automatically rebooks 1 session at the same per-session rate as the last package you booked with your coach. The goal of Ongoing Training is to keep 1 session "on deck" for you at all times.
Will the additional session be booked automatically, or do I need to issue approval before the booking is confirmed?
In the Ongoing Training program, when your last remaining session is marked complete, a 1-session booking will occur without any action required from you.
We'll email you to confirm that the session was booked on you behalf (the email will include the rate and payment method, so you’ll know exactly what you were charged). We're committed to providing clear and prompt communication - our Customer Experience Team is standing by 7 days a week to help!